Privacy Policy
Effective Date: March 24, 2026
SOJOURNELLE
1. Introduction
Sojournelle (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data in a transparent and secure manner in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us, including via our website, email, phone, messaging services, or in connection with our luxury travel planning and concierge services.
By using our services or submitting your personal data, you acknowledge the terms of this Privacy Policy.
2. Data Controller
Sojournelle acts as the data controller for the personal data you provide to us.
For any privacy-related questions, you may contact us at:
Email: laura@sojournelle.com
3. Personal Data We Collect
We may collect and process the following categories of personal data:
Identity & contact data
Full name
Email address
Telephone number
Postal address
Passport or identification details (when required for bookings)
Booking & travel data
Travel itinerary and booking history
Hotel, airline, and service preferences
Loyalty programme details
Special requests (dietary, accessibility, occasions)
Financial data
Payment card details (processed securely via third-party payment providers)
Technical data
IP address
Browser type and version
Device information
Cookies and usage data
We only collect sensitive personal data where strictly necessary to fulfil your travel arrangements.
4. How We Use Your Data
We process your personal data for the following purposes:
To respond to travel enquiries and provide tailored recommendations
To arrange and manage bookings with hotels, airlines, and travel suppliers
To deliver personalised luxury travel services and VIP arrangements
To process payments and manage invoices
To communicate confirmations, updates, and travel-related information
To improve our services and website functionality
To comply with legal and regulatory obligations
To prevent fraud and ensure secure transactions
5. Legal Basis for Processing
Under GDPR, we process your personal data based on:
Contractual necessity – to provide travel planning and booking services you request
Legitimate interests – to operate and improve our business, enhance customer experience, and manage relationships with partners
Legal obligation – where we are required to comply with applicable laws
Consent – where required (e.g. marketing communications or cookies)
6. Sharing Your Data
We may share your personal data only when necessary to deliver your travel arrangements or services, including with:
Luxury hotels, resorts, villas, cruise lines, and travel providers
Airline and transport operators
Trusted concierge and partner networks (including preferred partner channels)
Payment processors and secure transaction providers
IT, CRM, and booking system providers
Legal or regulatory authorities when required by law
Where data is shared with third parties, they are responsible for processing it under their own privacy policies.
7. International Transfers
As a global luxury travel service, your personal data may be transferred outside the European Economic Area (EEA), including to countries that may not offer the same level of data protection.
When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or equivalent legal mechanisms.
8. Data Retention
We retain your personal data only for as long as necessary to:
Fulfil the purposes outlined in this Privacy Policy
Comply with legal, accounting, or reporting obligations
Resolve disputes and enforce agreements
After this period, your data is securely deleted or anonymised.
9. Your GDPR Rights
Under GDPR, you have the right to:
Access your personal data
Request correction of inaccurate or incomplete data
Request deletion of your personal data (“right to be forgotten”)
Restrict or object to processing
Request data portability
Withdraw consent at any time (where processing is based on consent)
To exercise your rights, please contact us at laura@sojournelle.com.
10. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Improve website performance and functionality
Analyse traffic and user behaviour
Personalise user experience
You may control or disable cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.
11. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.
12. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware of such data, it will be deleted promptly.
13. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies separately.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.